Dedicated account manager

The foundation of the NetNames Platinum Service lies in its account managers - a team of enthusiastic, expert professionals who truly are the best in the business. Their extensive knowledge of corporate domain name management, their wide ranging language capabilities and their many years of industry experience enable our account managers to provide a first class, flexible service and strategy that is tailored to each individual client’s requirements.

Upon joining the NetNames Platinum Service, your organization will be allocated a dedicated account manager, based within your region. They will not only work with you to manage your domain portfolio, but will also become an integral part of your online brand protection team.

Your personal account manager will:

• Review your domain name portfolio on a regular basis
• Work with you to ensure your domain name portfolio reflects your desired online brand presence and evolving business needs (e.g. new campaigns, new products, new geographies)
• Help you safeguard against potential brand infringements and violations
• Provide strategic advice about corporate domain name management, brand protection and online security in order to minimize any risk to your intellectual property
• Manage all of your registrations and transfers irrespective of scope
• Partner with you to develop a solid account plan and work process to suit your business
• Take on the administrative burden of domain name management and completely manage your portfolio of URLs
• Quickly help you recover any domain names previously lost
• Help you to control domain name costs
• Keep you abreast of the latest industry updates such as changes to registration requirements or newly available suffixes
• Work as an extension of your in-house team

Your dedicated account manager will work with you to provide the service which suits you best even taking full responsibility for the management of your domain portfolio, allowing you to concentrate on the work you do best. They will hold regular face to face meetings with you as well as providing you with email address, direct dial and mobile telephone contact details, enabling you to make contact quickly at any time - providing you with complete peace of mind.