Privacy Policy

1. INTRODUCTION

1. This is the privacy and security policy of NetNames and other companies within NetNames Group . Our registered office is at 3rd Floor, Prospero House, 241 Borough High Street, London SE1 1GA, UK. Its purpose is to tell you how we process your Personal Data (i.e. data about any identified or identifiable living person). In particular:

   1. What Personal Data we collect

   2. How we use it

   3. How we protect it

   4. To whom we disclose it

   5. How you can access and rectify it.

2. We agree not to process your Personal Data other than in accordance with this policy.

3. The following words have particular meanings in this policy:

1. We may vary this policy as explained in our terms and conditions

2. If you have any queries concerning this policy, please write to us at the above address.

2. WHAT PERSONAL DATA DO WE COLLECT?

1. When you place an order, sign up to communication or download a document from our website offering your personal details, we collect basic information such as your name, address and other contact details, payment and technical information. All such information is mandatory unless otherwise stated at the time.

2. You may provide additional Personal Data to us in the course of communicating with us about our services.

3. In compliance with our obligations as a domain name registrar and as required by Naming Authorities we collect certain mandatory data ("Whois Data") in relation to domain names including:

   1. The domain name

   2. The original creation date

   3. The expiration date

   4. The names of the primary and secondary nameservers for the domain together with IP addresses

   5. The name and postal address of the domain name holder, and

   6. The name, postal and email addresses, telephone and (where available:) fax numbers of the technical and administrative contacts.

4. We store on our computers certain data which may include Personal Data such as websites, message boards and email messages in the course of providing our services to you.

5. Our computer automatically logs your IP address (your unique Internet address) and browser type when you visit our website.

6. We use cookies. Our cookie usage policy is as follows:

    

   1. This website uses cookies to help us improve your experience of the website.

   2. Cookies are small files placed on your computer's hard drive, or in your browser memory, when you visit. They help us find out what parts of the site you visit, what you like and what is most relevant to you. What cookies do not do is store any personal or confidential information about you.

   3. To ensure you get the best from our website, we advise that users keep cookies active on their machine whilst visiting our website.

   4. This website uses cookies specifically for:

      1. Session cookies - session cookies last only for the duration of your visit and are deleted when you close your browser. No personally-identifiable data is collected. We store one session cookie which enables us to identify that the same person is moving from page to page.

      2. Persistent cookies - we also use certain cookies that are persistent, meaning that they last beyond your session enabling us to improve your experience of the website.

      3. This site uses Google Analytics to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses three cookies to help track which pages are accessed. The cookies contain no personally-identifiable information, but it does use your computer's IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

   5. Additional information:

      1. From time to time, we may embed external content from third party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be published on the website of that third-party content provider.

   6. Opting out of cookie usage:

      1. You can stop third party cookies (such as those we use for Google Analtyics) being stored on your computer by blocking third party cookies from within your browser. Or you can block cookies completely.

      2. Alternatively, if you wish to keep your cookie settings but want to opt-out of Google Analytics tracking, you can download an add-on here.

      3. For further information about managing and disabling cookies, you can refer to your browser's help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a guide which explains to users how cookies work and can be managed.

3. HOW DO WE USE YOUR PERSONAL DATA?

1. We use your Personal Data to properly:

   1. Perform our services

   2. Administer your account, and

   3. Bill you.

2. We use your Personal Data to send you important notices concerning our services and, unless you have opted out, to provide information about similar products and services that may be of interest to you.

3. We retain Whois Data as well as communications with domain name holders and payment records in accordance with the requirements of Naming Authorities and we disclose it as explained below.

4. We do not routinely access websites, message boards, emails and similar data on our servers. We may however do so in Exceptional Circumstances, meaning where:

   1. We consider in our discretion that:

      1. It breaches or may breach our Acceptable Use Policy

      2. It is necessary to protect us or our other customers or the public and/or to minimise our exposure to breach of Regulation or the risk of civil or criminal proceedings and/or to respond to claims of violation of third party rights, or

   2. We are required to by Regulation or competent authority.

5. We occasionally use IP addresses for customer profiling purposes.

6. We use cookies to provide a more personalised and user-friendly visit to our website and to help us track user traffic patterns. A cookie cannot read your hard disk or other cookie files.

7. Where we collect Personal Data on your behalf (ie we are a data processor and you are a data controller within the meaning of the Data Protection Act 1988 we shall act only on your instructions).

4. HOW DO WE PROTECT PERSONAL DATA?

1. Security is a high priority for us. We take reasonable precautions to protect Personal Data from loss, misuse, unauthorised access or disclosure, alteration or destruction.

2. We use industry-standard Secure Sockets Layer (SSL) technology (128 bit) to encrypt sensitive information on our customer portals.

5. TO WHOM DO WE DISCLOSE PERSONAL DATA?

1. In accordance with the requirements of Naming Authorities:

   1. We make Whois Data available to the public for free query-based access

   2. We allow third parties access to Whois Data in bulk provided they agree, amongst other things, not to use them improperly eg for transmission of unsolicited commercial email

   3. We provide certain parts of the Whois Data to the relevant Naming Authorities

   4. If required, we deposit copy Whois Data with a reputable escrow agent, and

   5. If required, we disclose communications with domain name holders and payment records to Naming Authorities.

2. The previous paragraph may necessarily involve transfer of Personal Data to entities located outside the European Economic Area (EEA).

3. We may disclose Personal Data so far as reasonably necessary:

   1. To provide our services (which may involve transfer outside the EEA in the case of US customers)

   2. When there are Exceptional Circumstances (explained above)

   3. In the context of a sale or merger of all or part of our business.

4. Provided you have opted in, we may disclose Personal Data to other companies within NetNames Group (including those located outside the EEA) to enable them to offer you products and services which may be of interest to you.

5. We may disclose Personal Data to organisations with which we have a business relationship for the sole purpose of their validating sums due to them under agreements with us. Such disclosure will be on condition that the Personal Data is not used for marketing purposes and is not disclosed by them to third parties.

6. HOW CAN YOU ACCESS AND RECTIFY PERSONAL DATA?

1. You can access and rectify your Personal Data by contacting us using the details provided on our website.

2. For information about your rights under UK data protection laws, see the website of the UK Data Protection Commissioner