| .aero | |
|---|---|
| .asia | |
| .cat | |
| .com | |
| .coop | |
| .edu | |
| .info | |
| .jobs | |
| .mobi | |
| .museum | |
| .name | |
| .net | |
| .org | |
| .pro | |
| .tel | |
| .travel | |
| .xxx |
For ICANN Registrant Rights and Responsibilities principles, please click here.
NetNames adheres to the Uniform Domain Name Dispute Policy (“UDRP”) which is applicable to all gTLDs and some ccTLDs. The current version of the UDRP is found here.
In addition, NetNames adheres to all other dispute resolution policies where the registry operator for the applicable domain name has chosen to administer a different dispute resolution policy.
NetNames adheres to the Uniform Rapid Suspension (“URS”) which is applicable to all gTLDs. The current version of the URS is found here.
For NetNames’ Acceptable Use Policy, please click here.
For Registrant Benefits and Responsibilities, please click here (PDF).
For NetNames Expired Registration Recovery Policy for gTLDs, see:
Expired Registration Recovery Policy (PDF)
As part of ICANN’s new gTLD project, registrars were required to sign the new 2013 Registrar Accreditation Agreement (“RAA”) as a condition of offering new gTLDs to registrants. One of the new provisions of the RAA is a requirement for registrars to verify registrant contact details within a specified timeframe or, failing verification, to suspend the domain in question.
NetNames has chosen to verify registrant email addresses. In summary, NetNames’ clients will be asked to verify their email address within 15 days of the following transactions: (1) new registrations (2) transfers in and (3) contact changes. A failure to verify within the 15 days will require NetNames to manually verify the email address or failing such manual verification, to suspend the domain.
In practical terms, what this means for our clients is:
In the situations described in (2) and (3) above where the email address is not verified, NetNames will seek to manually verify the email address. Clients will be contacted by telephone and email to ensure that verification is submitted.
We acknowledge that the email verification process will be disruptive in the early days following implementation but it is a mandatory requirement from ICANN and any registrar offering gTLDs has to implement the same process.
Throughout this process, you will not be asked to provide any password details or disclose confidential information. Additionally, once an email address has been verified, no further verification of the same email address is required. NetNames’ Customer Service and Account Management teams fully understand the process for registrant verification and are able to answer any questions you may have.
Please note that this only applies to gTLDs and any ccTLDs held by our clients remain unaffected.
Please note these policies are for NetNames Australia customers only (formerly WebIP)
NetNames Australia Standard Terms & Conditions
Domain Management Terms & Conditions
Managed DNS Terms & Conditions
Domain Name Space & Hosting Terms & Conditions
Registrant Rights & Responsibility
Registrants’ Benefits and Responsibilities
Terms and Conditions for .au Domain Name Licence
.AU Domain Name Password Recovery
Complaints Handling Policy (Escalation Procedures)
Expired Registration Recovery Policy
For NetNames' Gender Pay Gap Report for 2017, please click here.
Nominet policies .uk
When you register an .UK domain name you are also entering into a contract with Nominet and you agree to their terms and conditions at: Nominet UK terms and conditions
Contact information:
NetNames support department answers received questions Monday through Friday, between the hours of 09:00 and 17:30. You can either e-mail your questions vianicuk@netnames.com or call us via following numbers. We will answer your questions as quickly as possible. NetNames will endeavour to respond to all queries within 24 hours
Complaints procedure:
If you have made a complaint to NetNames and are not happy with the response, you can complain to our customer service department via Email: abuse@netnames.com
Upon receipt of your complaint we will acknowledge it within two working days.
We will investigate your complaint and respond within 10 working days. Some complaints by their very nature, however, may take longer than others to resolve, particularly if they have technical complexity. If we have been unable to agree the resolution of your complaint within this timeline we will contact you. We will keep you informed of progress in a way that best suits you and at a time that is convenient for you.
For NetNames’ Modern Slavery Act 2015 disclosure statement, please click here
For CSC's UK tax strategy, please click here
For information on mandatory data transfers, please click here